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Returns & Refund Policy

Craft by Shoppzone | craft.shoppzone.com

Last Updated: April 2026

At Craft by Shoppzone, your satisfaction matters to us. As all our products are digital (PDF files, crochet patterns, and other downloadable content), our Refund Policy is designed specifically for digital goods. Please read this policy carefully before making a purchase.

1. Nature of Digital Products

Since our products are downloadable digital files, they cannot be “returned” once delivered. Refunds are therefore considered only in specific circumstances listed below, and not for reasons such as change of mind after downloading the product.

2. Refund Eligibility

You may request a refund within 7 days of purchase if:

  • You did not receive your product/download link within 24 hours of successful payment
  • You were charged more than once for the same order (duplicate payment)
  • The file you received is corrupted, damaged, or unable to open
  • The file delivered is significantly different from what was described/shown on the product page
  • You were charged for a product but the order failed to process due to a technical error on our end

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • You have already downloaded and accessed the product successfully
  • Change of mind after purchase
  • Requests made after 7 days from the date of purchase
  • Difficulty understanding or following the pattern/instructions (please contact us for support instead — see Section 6)
  • Incorrect email address provided at checkout, once the product has been sent

4. How to Request a Refund

To request a refund, follow these steps:

  • Email us at help.shoppzone@gmail.com within 7 days of your purchase
  • Provide your Order Number, Registered Email ID, and Reason for the refund request
  • If applicable, attach screenshots (e.g., payment confirmation, error message, or corrupted file)
  • Our team will review your request within 2-3 business days and respond with the outcome

5. Refund Processing

  • Approved refunds will be credited back to your original payment method (UPI, Card, Net Banking, or Wallet)
  • Refunds are processed within 5-7 business days after approval
  • Bank processing time may take an additional 2-5 business days depending on your bank, beyond our processing time

6. Product Support (Instead of Refund)

If you’re facing an issue understanding a pattern, a missing page, or a file access problem, please reach out to us at help.shoppzone@gmail.com before requesting a refund. In most cases, we’re happy to resolve the issue directly by resending the correct file or providing clarification.

7. Order Cancellation

  • Orders can be cancelled only if the product/download link has not yet been delivered
  • Once the product has been delivered, the order is considered complete and cannot be cancelled
  • To request cancellation before delivery, email us at help.shoppzone@gmail.com with your Order Number
  • Approved cancellations will be refunded in full within 5-7 business days

8. Contact Us

For any refund or cancellation queries: