Craft by Shoppzone | craft.shoppzone.com

We are here to help! Whether you have a question about your order, need help with a download, or just want to say hello — our team is ready to assist you. Please reach out to us through any of the following ways.

Email Support

• Email: help.shoppzone@gmail.com
• Response Time: Within 24–48 hours (Monday to Saturday)

Visit Our Website

Website: https://craft.shoppzone.com

Order Related Queries

For queries related to your order, please share the following details in your email:

• Your full name
• Order number
• Email address used at the time of order
• Description of your query or issue (with screenshots if applicable)

Download & Delivery Queries

• If you haven’t received your product within 24 hours of payment, please contact us with your order details
• If your file is corrupted or won’t open, email us and we’ll resend it promptly
• Contact: help.shoppzone@gmail.com with your order details

Payment & Refund Queries

• For payment issues or refund requests, please refer to our Refund Policy for eligibility
• Approved refunds will be credited to your original payment method within 5–7 business days
• Contact: help.shoppzone@gmail.com with your order and payment details

Pattern & Product Support

• Facing difficulty following a pattern or need clarification? We’re happy to help
• Email us at help.shoppzone@gmail.com with your query and we’ll guide you through it
• Our team will respond within 2–3 business days with next steps

Business Hours

• Monday to Saturday: 10:00 AM – 6:00 PM (IST)
• Sunday & Public Holidays: Closed (Emails will be responded to on the next business day)

We value your feedback and are always here to help. Thank you for shopping with Craft by Shoppzone!